Product · Reporting
Reporting: what the manager finally sees
Callback time, advisors' real presence, the share of leads handled within a minute. Measurements taken on your own leads, not impressions.
1
Presence as measured, not as declared
Who's on duty, who takes leads, who lets them slip. Data replaces gut feeling.
2
Speed-to-lead, day by day
The share of leads handled in under a minute, and leads received per hour actually covered, gaps show up in red.
3
Performance per rep
Time on duty, time on calls, leads taken, completed calls, callbacks handled. Per person, without ambiguity.
4
Qualifications and outcomes
What becomes of your leads, per rep and per period. The action history is restricted to administrators.
In the field, teams almost always give up too soon: 81% of sales reps stop after five contact attempts or fewer. XANT / InsideSales, Lead Response Management 2021. Our sources